Delivery

When will I get my order? 

Usually, it takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location and the location of our fulfillment facility that is completing the order. The Flat rate shipping costs for single products are as follows. The estimated shipping times will be displayed on the product description pages as well as during the checkout process. 

Product	Country	Flat rate for a single product. *Please note shipping rate will increase as more products are added*
T-shirts, Hats, Bags, Pillowcases, All over prints, Socks, Aprons, Flip Flops, Camper mug (#PF-FRG1)	Canada	$9.36
Printful: Hoodies, Pants (#PF-FRG2)	Canada	$12.57

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Where will my order ship from?

Smile MX works with an on-demand order fulfillment company with facilities worldwide! Therefore depending on which products you order it may come from our various different fulfillment centers. 

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Custom policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases. 

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

• Check your shipping confirmation email for any mistakes in delivery address
• Ask your local post office if they have your package
• Stop by your neighbors in case the courier left the package with them

If the shipping address was correct and the package wasn’t left at the post office or at your neghbor’s, get in touch with us at hello@smilemx.ca with your order number. In this case your package may have gotten lost in transit. All “Lost in Transit” claims must be submitted no later than 20 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. 

If you did find a mistake in your delivery address, the package will most likely be shipped back to the fulfillment facility. In that case we can resend the order once it arrives back at the fulfillment centre and a correct address is confirmed, but shipping will be at your own cost.

 

Orders

How are your products Made?

Smile MX works with a print-on-demand drop shipper. They have locations worldwide. So depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

How do I track my orders?

Upon completion of you order you will receive a tracking link via email once your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@smilemx.ca . 

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you, please email us at hello@smilemx.ca as soon as possible with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!